Responsible Gambling at Rooli Casino
At Rooli Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.
Our Commitment to Responsible Gambling
Rooli Casino operates in accordance with responsible gambling principles and supports the guidelines set out by New Zealand's gambling regulatory framework. We actively promote responsible gambling practices and provide our players with the tools they need to manage their gaming habits effectively.
If you ever feel that gambling is no longer fun or is causing you stress, financial difficulty, or relationship problems, we encourage you to use the tools available on our platform or reach out to one of the support organisations listed below.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to family or friends about how much you gamble
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when trying to reduce gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
If any of these signs apply to you, please seek help immediately. You are not alone, and support is available.
Responsible Gambling Tools at Rooli Casino
We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.
Reality Check
Enable regular pop-up reminders that show how long you have been playing and how much you have spent during your current session. This helps you stay aware of your activity in real time.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Rooli Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected].
Protecting Minors
Rooli Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites.
Recommended parental control tools include:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in New Zealand
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support in New Zealand:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation offers free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline available to anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for people experiencing distress related to gambling or other issues.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Gamblers Anonymous New Zealand
A peer support fellowship for people who want to stop gambling, with meetings held across New Zealand.
- Website: www.gamblersanonymous.org.nz
Ministry of Health — Gambling Harm
The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.
- Website: www.health.govt.nz/gambling-harm
Self-Assessment
Not sure if your gambling is becoming a problem? Take a free, anonymous self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not a source of income
- Take regular breaks during gaming sessions
- Never gamble when you are upset, stressed, or under the influence of alcohol
- Do not chase your losses
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
Contact Us
If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, our support team is available 24/7.
- Email: [email protected]
- Live Chat: Available directly on our website
This page was last updated on 1 June 2026.
