Privacy Policy

Effective Date: August 1, 2026

Welcome to Rooli Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in New Zealand. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, date of birth, email address, phone number, residential address, and other information you provide during registration or account verification.
Account Information: Username, password, transaction history, and preferences.
Payment Information: Credit/debit card details, bank account information, and other payment method details necessary to process deposits and withdrawals.
Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and other technical data collected through cookies and similar technologies.
Verification Data: Documents and information required to comply with legal and regulatory obligations, including age and identity verification.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling policies.
To process transactions and manage your account.
To communicate with you regarding your account, promotions, updates, and customer support.
To detect, prevent, and address fraud, security issues, or other illegal activities.
To comply with applicable laws and regulatory requests.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted third parties who perform services on our behalf, such as payment processors, identity verification providers, and IT services.
Regulatory Authorities: When required by law or to comply with legal processes.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third parties are required to protect your information in accordance with this Privacy Policy and applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. For more information, please visit https://www.allaboutcookies.org.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under New Zealand privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory requirements.
Withdraw consent where processing is based on consent.
Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise your rights, please contact us using the information below.

8. International Transfers

Your information may be transferred to and maintained on servers located outside New Zealand. We ensure that any international transfer of your personal data complies with applicable data protection laws and that adequate safeguards are in place.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Rooli Casino Privacy Team
Email: [email protected]
Phone: +64 9 1234 5678
Address: 123 Casino Street, Auckland, New Zealand